Blog

Why my CAC card reader is not working?

Posted on by author

Why my CAC card reader is not working?

If your CAC reader is still not seen by ActivClient, make sure that the Smart Card service is running. If you are unable to start the service; It doesn’t show up; ActivClient still says no reader attached; or it acknowledges you have a CAC in the reader (but you can’t access it) follow these registry edits below.

How do I get my CAC reader to work on my PC?

You can get started using your CAC by following these basic steps:

  1. Get a card reader.
  2. Install middleware, if necessary.
  3. Install DoD root certificates with InstallRoot (32-bit, 64-bit or Non Administrator).
  4. Make certificates available to your operating system and/or browser, if necessary.

How do I fix my CAC?

Call the DMDC Support Center (DSC): (800) 477-8227 – available 24/7 After you dial, follow the voice prompts to select technical support. You can also report problems with CAC Smart Card functions, applets, or middleware, by emailing [email protected].

How do I activate my CAC card?

Click to login using your Common Access Card (CAC). Click the Activate PIV Certificate button to activate the PIV on your CAC card. Click Proceed to begin the process of activating your PIV certificate.

How do I update my CAC certificates?

Select “CAC” login type at the top right, then select Login below. Verify your extended “Card Expires” date. The expiration will be September 30, 2020 or your “Affiliation” end date, whichever is sooner. Click “Change CAC Email” to update your certificates.

How do I use a CAC reader on Windows?

For Windows 10 Users:

  1. Right Click the Windows Logo found in the lower left-hand corner of your screen.
  2. Click System, then Device Manager.
  3. Scroll down to where it says Smart Card Readers and click on the little triangle next to it to get started.

How do I update my smart card driver?

  1. Click Start.
  2. Right-click Computer, and then click Properties.
  3. At the left pane, click Device Manager.
  4. Double-click the Smart card readers category.
  5. Double-click Integrated Smart Card Reader or Microsoft Usbccid Smartcard Reader (WUDF).
  6. Click the Driver tab, then click Update Driver Software.

How do I update my CAC Certificates?