How do I contact Singapore ICA?

How do I contact Singapore ICA?

Our call centre services (6391 6100) will continue to be available. Members of the public should use ICA’s e-Services via MyICA at wherever possible, and defer all non-urgent visits to the ICA Building. For more information, please visit the ICA website at

How do I complain to ICA?

Please fill out the form if you would like to make a formal complaint to International Compliance Association.

  1. ICA will treat all complaints seriously and will deal with them without recrimination.
  2. Please include as much information as possible so a member of the team can assist you as best as possible.

How long does ICA take to reply?

We strive to respond to you within three working days. In the event that a longer time is needed, we will get in touch with you.

How can I check my ICA approval?

How to check the status of UAE ICA approval?

  1. Visit Resident service to get ICA approval.
  2. Enter the Emirates ID number, passport number, passport type, nationality.
  3. Click Check to proceed.
  4. If the status message is green, ICA approval is ready.
  5. If the status message is red, you need to wait and re-apply the ICA approval.

How do I contact safe entry?

You can send us a technical support request at or call the hotline at 6908 8270.

How do I write an appeal letter to ICA?

Hotline: 8749 0832

  1. Mailing your appeal to the PR department of ICA or.
  2. Hand-deliver a hardcopy of your appeal to level 5, ICA Building.

How can I appeal entry to Singapore?

For the latest entry requirements into Singapore, please visit For enquiries relating to the entry requirements or appeal to waive the Stay-Home Notice, please call the SafeTravel Enquiries Helpline at +65 6812 5555 or send your enquiry to

How do I write an appeal letter to ICA Singapore?

How you angle your appeal is significant, and your letter should be convincing, with supporting documents backing your claims. There is no fixed way to write an appeal, but you definitely should not download template applications from the web and submit it! Avoid over-emphasizing Singapore’s attractiveness.

How can I check my entry approval status in Singapore?

You can do either of the following:

  1. Use the SGWorkPass app to scan the QR code on your work pass card.
  2. Go to Check work pass and application status. Enter your date of birth followed by your FIN or passport number (travel document number).

How can I check my ICA UAE application status?

Alternatively, for any enquiry regarding visa issuance, types and validity, communicate with ICP at the toll free number 600522222 or through ICP feedback platform. For Dubai visas, contact Amer service on the toll free number 800 5111 if you are living in the UAE.

How do I get a refund from safe travel?

You may call the SafeTravel Enquiries Helpline at 6812 5555 or write in to for assistance instead.

How can I check my safety Entry Record Singapore?

The only way that you can check your SafeEntry records is by using the TraceTogether app to check in via the QR code. If you used the SafeEntry Gateway or the TraceTogether token to check in, you will be unable to access those records. MOH and GovTech do not readily provide you with your SafeEntry records.

How do I appeal in ICA Singapore?

ICA Reviews Processes at ICA Building to Facilitate Passport Issuance; Appeals for Passport Applications Can Only Be Done Online

  1. Collect their passport;
  2. Submit supporting documents; and/or.
  3. Re-submit photographs.

How do I send an email to ICA?

For passport applications submitted by post or deposit box, you may enquire the status via our e-Service. Alternatively, you may write in to [email protected] *For applicants who had entered a valid email address in their online application.

Where do I send my appeal letter to ICA?

How do I get a Ica entry permit?

You can apply for entry permits or visas through the website of Federal Authority for Identity and Citizenship (ICA), the eChannel for residency and citizenship. Or, you can apply to the General Directorate of Residency and Foreigners Affairs (GDRFA) of the individual emirate.

Is ICA still required to enter UAE?

Updated 8 June 2022 UAE residents travelling to the UAE from all countries are no longer subject to approval from the Federal Authority for Identity and Citizenship (ICA) or approval from the General Directorate of Residency and Foreigners Affairs (GDRFA).

Do we need ICA approval to enter UAE?

Travelling to Dubai – rules as of 26 February 2022. All UAE residents, visitors and tourists can travel to Dubai without an approval from GDRFA or ICP.

How do I contact Singapore safe travel?

Travellers with SHN issues may call the SafeTravel Helpline at 6812 5555 for further enquiries or assistance. Some travellers may be issued with an Electronic Monitoring Device (EMD) from ICA during their SHN period to ensure compliance.

How do I recover my SafeEntry history?