TPG’s equipment uses either ADSL2+ or VDSL technology over the copper cables within the building. We do not guarantee provision of Service to every applicant. The Service is only available to addresses within relevant network coverage area where there is available infrastructure to provision the Service.

Does TPG use PPPoE?

NETWORK CONFIGURATION PPPoE connection uses authentication to establish the Internet connection and once connected your modem will be assigned an IP and DNS settings from TPG.

What router does TPG use?

Hi @Barda, TPG supplies either the TPLink VR1600v and the Huawei 659 for all NBN technologies except FTTP. So you could get either. You could possible request a specific one as a special request if you had a preference.

How do I access my TPG modem settings?

Open your browser and in the address bar type and press Enter Enter admin for both the username and password and click Login. If you have changed the login credentials, please enter the current username and password for your modem interface.

Can I replace my TPG modem?

That’s a HFC modem and would need to be replaced by NBN. Suggest you call Tpg support and they will help you test it and arrange a replace t or tech visit. Let us have your Customer ID or username via private message in order for us to assist you accordingly.

Can I use my own modem with TPG NBN?

4.3 Can I use any modem? No, TPG has a list of approved modems that have been tested with the TPG ADSL service and are ACA approved. You may install a non TPG approved modem if you wish however TPG cannot provide any assistance with the installation should it be required.

How do I find my PPPoE username and password TPG?

Setup for PPPoE uses your TPG username with on the end and your password. Your username and password can be checked by logging onto My Account. If you are on FTTP, that’s all you need.

What is my PPPoE username and password TPG?

General Settings

TPG ADSL Settings
ADSL Username [email protected]
ADSL Password YourTPGPassword
Encapsulation PPPoE LLC
Authentication Method PAP

Can I use any router with TPG?

Welcome to the community! You may use any VDSL modem/router for TPG-FTTB. However, we’d like to set your expectation that the VoIP feature of the service will only work using our supplied modem/router.

Can you use your own router with TPG?

Yes, but only if it is a TPG approved modem. We are unable to provide Technical Support for modems other than those that TPG distribute.

How do I fix my modem not connecting to the Internet?

How to Fix a Modem That Won’t Connect to the Internet

  1. Check the lights on your modem.
  2. Check the power supply and coax cables.
  3. Reboot your router and modem.
  4. Check your Ethernet cables.
  5. Disconnect all connected devices.
  6. Plug your computer into your modem.
  7. Keep your modem cool.
  8. Update your modem and router’s firmware.